Quick Jump

Privacy Policy

Last Updated: November 5, 2025

Hey there! We get it - nobody actually likes reading privacy policies. We've tried to keep this one straightforward and honest about what we do with your info here at Jade Valor Frontier. If something's unclear or you've got questions, just give us a shout.

At Jade Valor Frontier, we take your privacy seriously. This policy explains what information we collect when you train with us, sign up for classes, or just browse our website.

When you become part of our community, we collect a few different types of info:

  • Personal Details: Your name, email, phone number, address - the basics we need to keep in touch and send you membership info.
  • Health & Fitness Info: Any medical conditions, injuries, or physical limitations you share during onboarding. We need this to keep you safe during training and make sure our coaches know what modifications you might need.
  • Payment Data: Credit card info, billing address - handled securely through our payment processor. We don't actually store full card numbers on our end.
  • Class Attendance: We track when you show up, which classes you're into, and your progress over time.
  • Website Activity: Standard stuff like IP address, browser type, pages you visit - helps us improve the site experience.

We're not selling your data or doing anything shady. Here's what we actually use it for:

Managing Your Membership

Processing payments, scheduling classes, sending reminders about upcoming sessions you've booked.

Safety First

Making sure our coaches know about any injuries or health concerns so they can modify workouts appropriately.

Communication

Sending class updates, schedule changes, special events, or new program announcements. You can opt out of marketing emails anytime.

Improving Services

Analyzing which classes are popular, what times work best, and how we can make your training experience better.

We don't sell or rent your personal info to anyone. Period. But we do work with some trusted partners:

  • Payment Processors: They handle credit card transactions securely. They've got their own strict privacy standards.
  • Email Service Providers: For sending newsletters and class updates - they only get what's needed to deliver messages.
  • Scheduling Software: To manage class bookings and member check-ins.
  • Legal Requirements: If we're legally required to share info (like a court order), we'll comply with the law but only share what's absolutely necessary.

All our partners are contractually obligated to protect your data and can't use it for their own purposes.

Yeah, we use cookies - not the delicious kind, unfortunately. Here's the deal:

Essential Cookies

These keep the website functioning - like remembering you're logged in or what's in your cart if you're buying a membership package.

Analytics Cookies

Help us understand how people use the site - which pages are popular, where folks get stuck, that kind of thing. All anonymous data.

You can disable cookies in your browser settings, but some features might not work as smoothly. Your call.

We take security seriously - your trust matters to us. Here's what we do to protect your information:

  • Encrypted data transmission (SSL/TLS)
  • Secure servers with regular security updates
  • Limited staff access - only folks who actually need it to do their jobs
  • Regular security audits and monitoring
  • Strong password requirements for member accounts

That said, no system is 100% bulletproof. We do our absolute best, but it's smart to use a unique password and keep your login info private.

Under Canadian privacy law (PIPEDA), you've got rights when it comes to your personal data:

Access Your Data

Request a copy of what personal info we have about you.

Correct Mistakes

Update or fix any inaccurate information.

Delete Your Data

Ask us to remove your personal info (with some legal exceptions).

Opt Out

Unsubscribe from marketing emails or communications.

To exercise any of these rights, just reach out to us at info@jadevalorfrontier.info or call (604) 555-8742. We'll get back to you within 30 days.

We offer Youth Strength & Conditioning programs, so we do work with minors under 18. Here's how we handle their info:

  • We always get parental consent before collecting any personal information from kids under 18.
  • Parents can review, update, or request deletion of their child's information at any time.
  • We collect only what's necessary for safety and program participation - health forms, emergency contacts, that kind of stuff.
  • Youth member data is handled with extra care and additional security measures.

If you're a parent with questions about your kid's privacy, don't hesitate to contact us directly.

Sometimes we need to update this policy - maybe we add new features, change how we handle data, or comply with new regulations. When we make significant changes:

  • We'll update the "Last Updated" date at the top of this page
  • We'll send an email to all active members letting you know
  • Major changes will include a notice on our homepage

We recommend checking this page occasionally to stay informed. Continuing to use our services after changes means you're cool with the updated policy.

Got questions, concerns, or want to exercise your privacy rights? We're here to help.

Reach Out to Our Team

Visit Us: 1285 Burrard Street, Vancouver, BC V6Z 1Z3, Canada

Call: (604) 555-8742

Email: info@jadevalorfrontier.info

We'll respond to privacy-related inquiries within 30 days, usually much faster. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

Thanks for Reading!

We know privacy policies aren't exactly thrilling, but your trust means everything to us. If anything here doesn't make sense or you want more details, just ask. We're always happy to chat.

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